Privacy Policy

Peninsula Deepal is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Peninsula Deepal manages personal information. It is structured as follows:

1. Personal information Peninsula Deepal collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Peninsula Deepal and complaints
10. Changes to Privacy Policy

1. Personal information Peninsula Deepal collects

The main types of personal information Peninsula Deepal collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Peninsula Deepal such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Peninsula Deepal's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Peninsula Deepal's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Peninsula Deepal's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Peninsula Deepal.

Peninsula Deepal collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Peninsula Deepal keeps of telephone calls, or emails received, or messages sent to Peninsula Deepal or posted on Peninsula Deepal's pages on social media);
• Peninsula Deepal's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Peninsula Deepal collects personal information in connection with running its business directly from the individual concerned. On occasion Peninsula Deepal may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Peninsula Deepal stores personal information in electronic and paper form.

Peninsula Deepal uses and discloses personal information as follows:

• to source vehicles and sell them to Peninsula Deepal's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Peninsula Deepal's customers and prospective customers;
• to obtain products, services or information from Peninsula Deepal's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Peninsula Deepal knows about them);
• to operate and manage Peninsula Deepal's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Peninsula Deepal. For example, Peninsula Deepal may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Peninsula Deepal also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Peninsula Deepal uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Peninsula Deepal uses in the operation of the computer program is browsing history on Peninsula Deepal's websites, name, contact information, and other information you may input into Peninsula Deepal's websites. The level of human oversight Peninsula Deepal provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Peninsula Deepal's staff.

4. Cookies

Peninsula Deepal uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Peninsula Deepal's web server. Peninsula Deepal may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Peninsula Deepal's platforms and those social media platforms. Peninsula Deepal's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Peninsula Deepal's website.

5. Links to other websites

Peninsula Deepal's website may contain links to third party websites. Peninsula Deepal does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Peninsula Deepal and do not wish to receive these communications from Peninsula Deepal in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Peninsula Deepal.

7. Overseas transfers

Peninsula Deepal's website/s are hosted in Australia. On occasion, a third party service provider Peninsula Deepal engages or that Peninsula Deepal is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Peninsula Deepal holds about them by contacting Peninsula Deepal during business hours on (03) 8781 7701 or via the contact page.

Peninsula Deepal may require an individual making a request to verify their identity before processing their request.

Peninsula Deepal will aim to respond to all requests promptly and within 30 days.

Peninsula Deepal may refuse a request where permitted or required by law. Peninsula Deepal will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Peninsula Deepal and complaints

If you have any queries, concerns or complaints about how Peninsula Deepal handles your personal information please contact Peninsula Deepal during business hours on (03) 8781 7701 or via the contact page. Peninsula Deepal may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Peninsula Deepal can understand the nature of your concern. In most cases, Peninsula Deepal will ask that you put your request in writing.

Peninsula Deepal takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Peninsula Deepal's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 8781 7701
• Mailing Address: 24 Overton Rd, Frankston, VIC, 3199

10. Changes to Privacy Policy

Peninsula Deepal may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.